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Conforming to the requirements of article 6 III-1 in law number 2004-575 on 21 June 2004 for trust in the digital economy, we inform you that:

This site is edited by BENOIT LOUVET BENOIT

Headquarters at:


TO the capital of:

300 k

Registered to the ARGENTAN RCS under the number:


Telephone number:


E-mail: sandrinelouvet@hotmail.fr

SIREN number:


Publication director is:


In accordance with the Data Protection Act of January 6, 1978 amended in 2004, the personal data are intended for the site operator and their use in accordance with the purposes declared to the CNIL.

The data are intended for the company CLAQUE PEPIN, responsible for processing.

Essential information is marked with an asterisk in the form.

Otherwise the user’s request cannot be answered.

The other requested information, for which the user’s response is optional, is intended to better know the user and improve the services offered.

In accordance with the provisions of the "Data Protection Act" of 6 January 1978 amended in 2004, the user has the right to access, rectify and delete personal data concerning them.

These rights can be implemented by simply sending an email to the address listed above.

The user also has the right to oppose the processing of his data for legitimate reasons as well as the right to object to this data being used for commercial prospecting purposes.

The user is informed that during his visits to the site, a cookie may be automatically installed on his browser.

The setting of the browser software makes it possible to inform of the presence of a cookie and possibly to refuse it in the manner described at the following address http://www.cnil.fr/


The general structure and layout of this site as well as each of its elements, including software, text, animated images or not, are protected by copyright.

As such, any use and any reproduction in whole or in part of the site or its elements, as well as any transfer of its elements to another site without the written and express agreement of the rights holders is prohibited and constitutes an infringement sanctioned by the Articles L. 335-2 and following of the Code of Intellectual Property.

The brands (semi-figurative or not), as well as the logos used on the site are protected.

Any total or partial reproduction of these brands or logos made from the elements of the site without the authorisation of the rights holders is prohibited

The user can not set up a hyper link to the site without express and prior authorisation.


These conditions govern all relations between CLAQUE-PEPIN and its customers.

Prior to any transaction, the customer acknowledges having read it and expressly declares accepting them as soon as he clicks on the button: “order”.

Article 1: Legal mentions

The site accessible on www.claque-pepin.fr is a site of SAS CLAQUE-PEPIN, located at 3 Le château -61150 Sérans - France.


+33 2 36 00 55 - Email: sandrinelouvet@hotmail.fr

SAS at the capital of 300 000 euros

SIRET number 807 540 695 00010

VAT number:

FR 52 807 540 695


Article 2: Prevention

The Claque-Pépin Online Shop is exclusively reserved for people over 18 years of age.

Alcohol abuse is dangerous for your health.

Drink in moderation.

Article 3: General Terms

Any order placed by a buyer on the Online Shop is subject to these Terms and Conditions of Sale to the exclusion of any other document, including the general conditions of purchase of the buyer.

The offers are valid while they are online within the limits of available stocks.

The photographs and graphics associated with the products presented by CLAQUE-PEPIN in no way constitute a contractual commitment of CLAQUE-PEPIN

All online offers are only available for those residing in mainland France.

In the case that an ordered product is unavailable, CLAQUE-PEPIN agrees to inform the customer of this unavailability, and either refund the customer or offer an equivalent product.

Article 4: Order

The customer’s double click after completing the order form constitutes a validation of the order and is the irrevocable acceptance of these terms and conditions by the customer.

CLAQUE-PEPIN confirms the acceptance of the order in writing or by using any durable medium (e-mail in particular)

The sale will be concluded only after the confirmation of the order by CLAQUE-PEPIN, at the latest at the time of delivery.

Any order on the Online Shop implies the unconditional acceptance of these General Conditions of Sale which the buyer acknowledges having read prior to placing the order.

The buyer confirms that they are eighteen years old (or older) at the date of the order.

In case of non-compliance with these Conditions by the buyer, CLAQUE-PEPIN reserves the right to cancel all or part of the orders in progress or to suspend the delivery of goods.

Article 5: Price

The sale price of products is in euros.

Prices are net including VAT, excluding shipping and delivery.

Product prices can be changed at any time.

The invoice corresponds to the order confirmation.

The price invoiced to the customer is the price indicated in the confirmation of the order sent by CLAQUE-PEPIN to the customer, including all taxes and including VAT.

The shipping costs are charged in addition to the selling price.

Shipping costs vary depending on the quantity and weight of the items to be delivered as well as the country of destination.

The fees are indicated before the order is placed by the customer.

Article 6: Delivery

Delivery time of orders is 5 to 15 working days for products in stock, after receipt of payment.

Non-working days include Saturdays, Sundays and public holidays, as well as days when road transport is prohibited.

These delays are indicated in the confirmation of the order the customer receives by e-mail.

The order is delivered to the delivery address chosen by the customer.

The delivery times indicated on the order form are given only as an indication and the possible delays do not give the right to the buyer to cancel the sale, to refuse the goods or to claim damages.

CLAQUE-PEPIN cannot be held responsible for delays made by the delivery provider.

The customer is required to carefully check his packages upon delivery to immediately inform the delivery provider of any concerns.

The information given by the buyer, when placing an order commit the latter in case of error in the wording of the recipient's details, the seller can not be held responsible for the impossibility in which it could be to deliver the product.

The products, whether shipped free of charge or at cost, travel at the recipient's risk, who must, if necessary, make all reservations at the time of receipt and at the latest, by sending a letter with acknowledgement of receipt to the carrier, within 3 working days, from receipt of the goods.

Article 7: Sale abroad

In case of delivery to a country other than mainland France, the buyer is deemed to be the importer of the product concerned

All local taxes, customs duties or other services to be paid are the sole responsibility of the buyer.

It is the responsibility of the buyer to carry out all formalities and to obtain all the necessary authorisations to purchase the products from the local authorities and to ensure that the products comply with local legislative and regulatory requirements.

CLAQUE-PEPIN advises buyers to find out about these obligations from the relevant local authorities, prior to any online order on the online store.

Article 8: Payment methods

Payment for products purchased from CLAQUE-PEPIN is payable in full on order.

Calvados bottles (and other products sold) remain the property of CLAQUE-PEPIN until full payment of invoices.

Payments can be made by bank card or transfer, an invoice will be established by CLAQUE-PEPIN and sent to the customer at his billing address.

Article 9: Return rights

Consumers have a period of 14 working days to return goods without penalty and without giving reasons.

The only costs that can be charged to the consumer are the direct costs of returning the goods.

The refund is made within two weeks of the return package being received.

In case of exchange of product, the shipping costs of the exchanged product remain the responsibility of the customer.

Returns can be sent to CLAQUE-PEPIN - 3 Le château -61150 Sérans.

To exercise their return rights, the buyer must inform of their decision via a clear, precise and unambiguous declaration.

The returns declaration must include the following mandatory information:

- buyer’s name

- address

- telephone number

- email address.

In the event that the receipt of the product has been made by a third party other than the buyer, the latter must indicate the details of this third party in the returns declaration.

CLAQUE-PEPIN provides the buyer with a model returns form that can be obtained by email from sandrinelouvet@hotmail.fr

The use of this model remains at the sole discretion of the buyer.

Upon receipt, CLAQUE-PEPIN will communicate to the buyer, without delay, an acknowledgement of receipt of the return on a durable medium.

The buyer may not avail themselves of his right of return in the event that the goods in question were made up to the specifications of the purchaser or clearly personalised or which, by their nature, cannot be re-sent or are likely to deteriorate or expire quickly.

The right to return cannot be exercised for products that have been unsealed or opened by the buyer or the recipient of the order after delivery.

Article 10: Nominative information

The personal files CLAQUE-PEPIN have been the subject of a declaration to the Commission Nationale Informatique et Libertés

According to the law n ° 78-17 of 6 January 1978 relating to data, files and freedoms, the customer has a right of access, consultation, modification, rectification and deletion of data which they have communicated to us.

To exercise this right, the client can write to CLAQUE-PEPIN or send an email.

Article 11: Retention of title.

The delivered goods will remain our property until their shipment when handed over to the carrier, once you have paid the price.

Article 12: Applicable right

The language in this contract is French.

All clauses of these General Terms and Conditions of Sale, all transactions and purchase transactions made from the website www.claque-pepin.fr as well as by mail and telephone are governed by French.


Article 13: Litigation

In case of difficulties in the application of this contract, the parties must seek an amicable solution before any legal action is taken.

CLAQUE-PEPIN commits to responding to all claims made by its internet customers

This contract is subject to French law.

Article 14: Guarantee of products

The products sold correspond materially to the specifications presented to the buyer by the Online Shop when used in strict accordance with the functions for which they were sold.

Unless otherwise required by law, CLAQUE-PEPIN's liability shall in no circumstances exceed the amount of the value of the goods invoiced.


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